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Performance Director

Location: Reigate / London

Hybrid working and flexible working hours

Role Overview

The Performance Director (Client Partner Lead) supports the Strategic Performance Director in executing growth strategies for major clients and developing them for smaller accounts.

This role demands expertise in media planning across all channels, with a readiness to expand knowledge in technology, performance creative, and training offerings.

Responsible for line management and personal development of assigned team members.

Key Responsibilities

Communication

Expert in presenting to senior clients and pitching new business.
Ensures effective sharing of client information within internal teams.
Challenges clients and suppliers authoritatively on marketing strategy, while maintaining diplomacy.
Articulates media to clients in an informed manner in an advisory capacity
Keeps CPL informed on all updates on the region

Role Management

Develops relationships with client marketing teams, supporting account strategy and stakeholder engagement.
Manages resources to ensure high-quality service delivery.
Handles conflict confidently, aiming for positive outcomes for both client and agency.
Models and mentors professional behavior within the team.
Well informed on all media changes and advises clients on any updates.

Leadership & Initiative

Oversees line management and personal development, including appraisals and setting objectives/KPIs.
Proactively seeks performance management skills and training.
Delegates effectively, listens well, and motivates the team.

Strategic Excellence

Highly skilled in media planning and understanding the roles of different channels in campaign objectives.
Fully understands all business divisions (media, technology, creative, training) and integrates them into client roadmaps.
Confidently advises on spend allocation and best practices, challenging client approaches when needed.
Identifies and leverages growth opportunities, even without a client brief.
Develops robust strategies and supports junior colleagues in planning.
Ability to translate campaign data into clear insights on what is driving results, enabling informed decisions on optimisation, investment and audience strategy based on evidence

Commercial Acumen

Maintains commercial awareness regarding client spend and profitability (e.g., pacing, year-on-year trends).
Engages in strategic client roadmaps and onboarding new agency capabilities.
Handles commercial challenges such as rate negotiations and scope discussions comfortably

Space & Time is on a transformational growth trajectory, and we would love to take you with us!

To apply: Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply.

At Space & Time we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Space & Time is a Disability Confident Employer and we encourage applications from candidates with disabilities.

If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on or email which you can find on our company page.

Employees benefit from: