Caffè Nero

Utilising SEO to drive footfall

315% store listing viewing increase over a 10-month period

Discovery searches improved by 97% 

57% YOY increase of organic traffic landing on store pages

The Challenge

With an ever-increasing number of chain and independent coffee shops appearing on local high streets, and more and more people using Google search to find their local store, having a strong organic presence online has never been so crucial.

Caffè Nero needed to increase their SEO organic presence in Google local search results to secure their share of local footfall, driving the customer into their nearest branch.

  • Increase SEO presence

  • Increase local awareness

  • Drive footfall to local branches

Our Approach

Space & Time devised and implemented an omni-channel approach across PPC, Google’s Display Network, Facebook and SEO.

Our targeting methods included a refined keyword list, affinity and in-market groups, User Interests and Insights, Remarketing Lists, and precise Geo-targeting that was employed to minimise wastage.

Through implementing additional code we enabled Caffè Nero to appear on Google Jobs, thereby opening up an incremental recruitment channel for them. We produced ad copy and creative that effectively highlighted the benefits of working for the company, leveraging the equity of Caffe Nero’s brand and driving applications.

Space & Time

Our Solution

Using our range of insights tools we were able to focus on targeting the right users across Search, Social and Display to make sure we limited wasted spend and unsuitable applications.

Space & Time’s SEO team created and now manage Google My Business listings (Maps) for Caffè Nero’s entire 800+ coffee shop estate across the world.

This involved claiming ownership of existing listings, auditing their quality and consistency, and creating on brand listings for missing stores.

Working in partnership with Caffè Nero and their web team we created static, individual store pages allowing us to position their rankings not only on Maps but also within standard Google search results.

Start your project

We’ve worked with Space & Time for a couple of years, and from the very beginning the team have been incredibly supportive in helping us meet our business needs and understand the challenges we have faced. Their tenacity has helped us continue to expand our traditional advertising channels, as well as improve the awareness of these across the business. All projects have been carried out in a professional and friendly manner, and an unfaltering dedication to help us move forward. It’s been an absolute pleasure to work with the entire team and we look forward to building on our achievements.

Toni Popova Digital Brand Manager, Caffè Nero