Leveraging brand to drive recruitment

Caffè Nero are proud of the espresso that made their reputation.

The quest for better coffee inspired the first Caffè Nero in 1997 and even though they now have over 1000 coffee houses around the world, the pursuit of excellence, determination and resilience that got them started is still present in everything they do today.​

Capabilities:
  • Media
Sector:
  • Home
  • Media

34%
reduced

Paid Search cost per click

+221,000
reach

of unique individuals on Facebook

50%
increase

in organic monthly traffic

The Challenge.

Caffè Nero engaged Space & Time with two

Key Performance Goals: 

  • Drive Recruitment Applications
  • Successfully leverage their brand and culture

Boosting Caffè Nero’s recruitment drive and increasing awareness of their unique work culture, whilst also providing new solutions that supplement their current marketing channels.

The Solution.

How did we respond?

Space & Time devised and implemented an omni-channel approach across PPC, Google’s Display Network, Facebook and SEO.

Our targeting methods included a refined keyword list, affinity and in-market groups, User Interests and Insights, Remarketing Lists, and precise Geo-targeting that was employed to minimise wastage.​​

Through implementing additional code we enabled Caffè Nero to appear on Google Jobs, thereby opening up an incremental recruitment channel for them.​ We produced ad copy and creative that effectively highlighted the benefits of working for the company, leveraging the equity of Caffe Nero’s brand and driving applications.

The Results.

Using our range of insights tools we were able to focus on targeting the right users across Search, Social and Display to make sure we limited wasted spend and unsuitable applications.

Avoiding conflict with any of their other marketing efforts around driving customers to site or store was critical. Looking past our own campaign objectives we tailored keyword/negative keyword and bidding strategies to ensure that all marketing activation ran harmoniously.

 34%

Reduction in Paid Search cost per click.

+221,000

Unique individuals reached on Facebook.

50%

Increase in organic monthly traffic.

We’ve worked with Space & Time for a couple of years, and from the very beginning the team have been incredibly supportive in helping us meet our business needs and understand the challenges we have faced. Their tenacity has helped us continue to expand our traditional advertising channels, as well as improve the awareness of these across the business. All projects have been carried out in a professional and friendly manner, and an unfaltering dedication to help us move forward. It’s been an absolute pleasure to work with the entire team and we look forward to building on our achievements.

Toni Popova

Digital Brand Manager, Caffé Nero

Our work and results.

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