h e y h i h e l l o

Our strategic
approach.

Growth marketing
is the difference.

Growth marketing is where commercial know-how meets cutting-edge technology and innovation. What does it deliver? Results that don’t just hit your goals – they surpass them. Because not all growth is created equal. It’s about unlocking smarter, better growth that truly matters to your business.

Returns, not metrics.

It’s no good to aim for the stars but run out of fuel along the way. Commercial empathy fuels our mindset. This starts with understanding every part of your business, your industry and the macro-economic environment, too. We’ll tackle these challenges head-on as if they were our own, blending curiosity and commerciality to deliver solutions over the short, medium and long term.

Growth Mindset

It’s no good to aim for the stars but run out of fuel along the way. Commercial empathy fuels our mindset. This starts with understanding every part of your business, your industry and the macro-economic environment, too. We’ll tackle these challenges head-on as if they were our own, blending curiosity and commerciality to deliver solutions over the short, medium and long term.

Customer engagement model.

Our roadmap
for redefining potential.

Redefining potential starts with understanding where you are now and where we can help you go. Our approach draws on years of experience and innovation to tackle challenges, align ambitions and drive transformation at the right pace and in the right places across the entire customer journey.

Our roadmap programmes use ‘SMART’ objectives and a rigorous five-step process to generate a bespoke growth plan which is tailored by our expert strategic team to support your business in its growth journey.

Our five-step process typically takes two to four weeks to complete and provides a range of outcomes to suit your team structure, objectives and challenges, from revenue growth, in-housing or data transformation and monetisation. We partner with you to find better growth.

We offer a range of bespoke programmes, which we’ll customise to suit your goals. We start with an intro phone call and set out the next steps from there.

Fact find.

What's the target and what's possible?

Data Analysis.

Pushing boundaries to unlock 'better growth'.

Objectives & Collaboration.

Ownership matrix and delivery plan ensures 'buy in' at all levels.

Defining value & Growth Roadmaps.

In-built flexibility to adapt to change means we are always by your side.

Growth in action.

Immaculate Vegan

Supercharged growth, fueled by carefully planned expansion into the US

+40% Revenue

Commerce
  • Growth
  • Media

Avant Homes

Less Moving, More Living

-41% Cost Per Enquiry

Property
  • Growth
  • Media

Caffé Nero

Utilising SEO to drive footfall

+315% Store Listing Viewing

SEO
  • Media
  • SEO
All case studies

From AI to Z:
we’ve got you covered.

Our “AI-for-good” plan benefits our team, clients and partners by focusing on doing what we’re great at faster, smarter and with better outcomes, while at the same time building new capabilities that supercharge our clients’ businesses.

AI approach

Knowing me, knowing you – and your sector.

Understanding your customer has never been more important. Our market-specific insights help you connect more effectively, whether scaling eCommerce or turning clicks into bricks. Our sector experts across Property, Health, eCommerce and more know the difference between better growth and any growth.

Property Health Commerce

Changing growth marketing
with Media and Technology.

We’re a new breed of agency, blending Media and Technology expertise with a proven approach to align it with your goals through commercial empathy. We tackle challenges head on, push the boundaries of what’s possible and use growth marketing to redefine your potential.

About us

Meet some of our growth marketing experts.

Chris Jones

CEO

Chris sets the vision and future direction of the agency and is responsible for ensuring the agency and our clients continue to thrive and grow. A commercial thinker and problem-solver, he is passionate about the power of innovation and technology to drive extraordinary results. Chris is an active and involved member of the wider industry, a seasoned event speaker, and recently won Gold in the CEO category at The Drum Awards.

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Heather Connearn

Managing Director

An award-winning marketer with 20+ years of experience, Heather is the Managing Director of Space & Time. She’s laser-focused on client value, fostering a people-first culture, and driving both operational and strategic excellence across the agency.

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Edward Hill

Executive Director - Operations

Ed oversees agency operations, managing contracts, tools, and supplier relationships that keep the business thriving. Leading transformation projects like replatforming buying software and pursuing BCorp certification, he ensures Space & Time stays future-ready.

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Justin Stracey

Executive Director - Property

With 20 years at Space & Time, Justin is the go-to expert for our property specialism. His vast media experience spans nearly every industry vertical, ensuring impactful, sector-specific strategies.

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Stephen Harrington

Executive Director - Growth

Steve brings over 20 years of digital marketing expertise to his role as Executive Director of Growth. Working alongside media and technology leaders, he develops innovative solutions and capabilities, leveraging AI to drive agency growth. A trusted leader since 2018, Steve also contributes to operations and strategic planning.

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Emma Williams

Head of Talent

Emma brings expertise and boundless energy to building extraordinary teams. With a focus on making the complex simple, she ensures every new addition thrives and contributes to our growth. Emma’s passion for people fuels our success, redefining what it means to cultivate talent.

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Tony Moore

Chief Financial Officer

Joining Space & Time in 2012, Tony serves as CFO, offering strategic financial guidance to support the Board and business leaders. A seasoned finance executive, he’s been instrumental in delivering transformational growth strategies and driving commercial value across the organisation.

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Lyle Kercher

Associate Director - Agency Development

With 20 years of cross-channel experience, Lyle is all about turning big ideas into even bigger outcomes. His ability to blend strategic insight with creative solutions helps clients unlock growth in ways they never thought possible. Lyle’s approach is all about breaking boundaries and driving better results.

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Keith Benzie

Associate Director - Client Experience

A seasoned media planner and buyer, Keith thrives on delivering exceptional client experiences. With a passion for strategic growth and best-in-class reporting, he leads teams to unlock new possibilities and drive results.

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Sharon Wright

Associate Director - Strategy

Sharon’s expertise spans media planning, digital strategy, and TV trading. Recognised as a BIMA 100 Strategist, she is a trailblazer in crafting growth roadmaps and empowering teams through Space Academy initiatives.

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Andy Griffiths

Associate Director - Client Growth

With almost 20 years experience across media owners, brands and agencies. Passionate about solving problems and with a love of meeting new people, Andy leads the agency's growth and marketing connecting brands with our extensive scope of solutions and expertise. An advocate for positive change, Andy is currently working to unionise bald and left-handed workers in the UK.

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